Update: We released a new version of the Roku channel on October 15th, 2014 to address the issues below. If you're having any trouble with the update, please contact us here with a brief explanation of the issue, the series/episode you were watching, and which Roku you are using.
Our Roku channel currently only streams in HD quality, which requires a strong Internet connection. If you are experiencing slow loading or repeated buffering, you may want to try connecting your Roku via a wired connection. You can check your network's speed at speedtest.net.
Frozen subtitles/subtitles disappear
We have received reports from members that are using the Roku 2 or below that subtitles will freeze occasionally during video playback. We're working to fix this.
Certain episodes not loading past 13%
Certain episodes of our older series are not loading past 13% on the Channel. We are working to get this fixed and hope to have updates soon.
If you're experiencing a different problem on the channel, please try the troubleshooting steps listed here.